Refund Policy

1. Digital / AI service

My Pet Groom AI packages are a digital product: paid, AI-generated grooming style concept previews (descriptions, groomer notes, maintenance guidance, and generated preview images for the styles you choose). Nothing physical is shipped. Once generation has successfully been performed and your purchased output has been delivered or made available to you, that portion of the service is considered provided.

2. AI results are subjective and probabilistic

We do not guarantee any specific grooming outcome, so a refund is not issued merely because:

• you dislike a generated image;
• you expected a different style;
• an image differs from another generation;
• a hairstyle, color, pattern, facial detail, coat detail, or artistic result does not match subjective expectations;
• the AI produces artifacts, inaccuracies, unexpected details, or variation between attempts;
• a groomer later says the exact preview cannot be reproduced in the real world.

The styles themselves are creative inspiration, not a promise of a particular result.

3. Breed / coat analysis and breed confirmation

Breed, coat type, coat length, and other image-based classifications are AI-assisted estimates and may be inaccurate, especially for mixed breeds, uncommon breeds, puppies, unusual angles, poor-quality photos, heavily groomed dogs, or atypical appearances. An inaccurate breed prediction by itself is not a refundable service failure if the purchased generation service was otherwise performed.

If we cannot confidently identify your dog's breed, you may be asked to select or confirm it manually. If you continue without selecting or confirming the correct breed, the service may use a generic, coat-based, or Mixed Breed/Unknown profile, and generated images may not resemble the grooming normally associated with your dog's actual breed. An incorrect or unconfirmed breed selection is not, by itself, grounds for a refund if the generation service was otherwise successfully delivered.

4. Dog-only intended use

The service is designed for photographs of dogs. If you upload:

• another animal;
• a person;
• an object;
• a drawing or illustration;
• a screenshot;
• an AI-generated or heavily altered image; or
• other unsupported or inappropriate source material,

the resulting output may be unpredictable. Outputs resulting from unsupported or non-dog input are not considered a product defect and are not refundable merely because the result is nonsensical or unexpected.

5. Your responsibility for input

You are responsible for:

• selecting appropriate photographs;
• having the right to upload and use them;
• ensuring the subject and image quality are suitable for a grooming preview;
• reviewing any warning shown by the service before proceeding.

6. Technical failure

A refund or other remedy may be considered when a verified technical issue attributable to My Pet Groom AI prevents delivery of the paid service - for example, payment was captured but your preview page could not be generated or made available, you were charged twice for the same order, or a purchased output cannot be delivered after reasonable retry and remediation.

7. Partial failure

If you purchase multiple images and only some fail for a technical reason, we will first attempt to retry or regenerate the missing output, restore access, or provide an equivalent generation credit or replacement, rather than automatically refunding the full order. If the failed portion cannot reasonably be provided, we will offer an appropriate refund or remedy for the undelivered portion, subject to applicable law.

8. How to request a refund

For support, contact support@mypetgroomai.com. Please reach out as soon as reasonably possible after your purchase, and include your dog's name or order reference, the approximate purchase time, and a description of the technical problem so we can look up your order and investigate. Once live Stripe billing is enabled, approved refunds are returned to the original payment method via Stripe, typically within 5-10 business days depending on your bank.

9. Chargebacks

If you have a billing or technical concern, we encourage you to contact My Pet Groom AI support first, so we have the opportunity to look into it and try to resolve things directly with you. This is simply an invitation to reach out - it does not affect any legal right you have to dispute a charge with your bank or card provider.

10. Feedback

We welcome feedback about your experience, including what worked well, what could be improved, and features you would find useful.