Refund Policy

1. What you're buying

PetGroom AI packages are a digital product: a generated grooming style concept preview page (descriptions, groomer notes, and maintenance guidance for the styles you choose). Nothing physical is shipped.

2. When a refund may be issued

We may issue a refund if your preview page could not be generated after payment, or if a technical issue on our side prevented you from receiving your concepts. We do not guarantee any specific grooming outcome or that you'll like every style suggested, so refunds are not offered simply because a concept wasn't what you expected - the styles themselves are creative inspiration, not a promise of a particular result.

3. Test payments

When checkout runs in test-payment mode (no live Stripe billing enabled), no real charge occurs, so there is nothing to refund on those orders.

4. Live payments

Once live Stripe billing is enabled, approved refunds are returned to the original payment method via Stripe, typically within 5-10 business days depending on your bank.

5. How to request a refund

For beta support, contact petgroomai.support@gmail.com. When you reach out, include your dog's name and approximate purchase time so we can look up the order and process your refund.

6. Beta feedback

We're actively improving PetGroom AI during this paid beta - feedback on what worked, what didn't, and what you'd want to see next is always welcome alongside any refund request.