Privacy Policy

1. What we collect

• Dog profile: name, breed, size, coat details, and any notes you type in during the "Start" flow.
• Photos: used to create your previews. When live checkout is used, selected photos are uploaded to temporary server-side storage so they remain available after the Stripe redirect. They may also be reused if you create another preview for the same dog, and they are not sent to Pinterest.
• Order data: your dog profile, selected styles, package, order status, and generated concepts, stored in your browser's localStorage.
• Groomer Pro account and library: when you use Groomer Pro, we store your sign-in email, subscription and usage status, optional client name, dog profile, consultation date, selected mode, and generated concepts so your private Client & Pet Library can be shown again after you sign in. Do not enter sensitive client information in the optional client-name field.
• Payment data: when Stripe is enabled, payment details are collected and processed directly by Stripe - we never see or store your card number. See Stripe's Privacy Policy.

2. Please don't upload sensitive personal information

Only upload photos and profile details about your dog. Please do not upload sensitive personal information about yourself or others (for example, ID documents, financial details, or health records) - this service is not designed to handle that kind of data.

3. Where it's stored

One-time preview purchases do not currently require user accounts. Those orders and results are stored in the browser used to place the order and may not be available on another browser or device. Groomer Pro uses a passwordless email account and stores its private consultation history on our server so it can be reopened after a verified sign-in.

4. How we use it

Your dog's photos and profile info are used to generate your grooming style concepts and, where relevant, to process payment. We do not sell your data.

5. Third-party AI providers

To analyze your dog's photos and generate style previews, My Pet Groom AI transmits your photos and relevant profile details to one or more third-party artificial-intelligence providers. As of this writing, that currently includes Google Gemini; the specific provider(s) may change over time. These providers process that data under their own applicable terms and privacy policies - see, for example, Google's Privacy Policy. We do not control, and make no representations about, how a third-party AI provider retains data or whether it uses submitted content to train its own models; please refer to that provider's own policies for its current practices.

6. Other third parties

When Stripe checkout is enabled, payment is handled by Stripe and processed under its own privacy policy. Support requests, including an optional screenshot, are delivered by Resend so that we can reply to you. Vercel Web Analytics and Speed Insights collect anonymized page-visit, funnel-event, device, location, and performance data. Our custom funnel events do not include your email, order ID, dog profile, photos, support message, or payment details. We also use the Pinterest Tag to measure page visits, checkout starts, and completed purchases for advertising attribution. We do not enable Pinterest enhanced matching or send Pinterest your email address, dog profile, dog photos, payment details, or other information you enter. The tag may use cookies and receive technical data such as the page URL, referrer, device, and browser information. Pinterest processes that data under its own privacy policy. My Pet Groom AI is hosted on Vercel's infrastructure, which processes data as our hosting provider in order to run the service.

We may also use Microsoft Clarity to understand aggregate navigation, scrolling, and clicks through heatmaps and reconstructed session playback. The upload, dog-profile, checkout, and results areas are explicitly masked, and form inputs are not intentionally sent to Clarity. Clarity may receive technical information such as page URL, referrer, device/browser details, clicks, and scroll activity. Microsoft processes that information under its own privacy terms. Clarity is only loaded when its project configuration is enabled on this site.

We also keep an internal, pseudonymous diagnostic event log to understand where the preview flow succeeds or fails. It records a random browser and session identifier, page path without query parameters, event time, referring hostname, campaign parameters such as UTM source/campaign, general device/browser category, selected product options, and safe error categories. It does not store dog photos, names, email addresses, IP addresses, full browser user-agent strings, Stripe session identifiers, card information, or free-form error text.

7. Retention

Browser order data remains until you clear this site's data. Server-side dog photos are retained so you can reuse them for another preview of the same dog. You can ask us to delete those photos using the contact address below. Third-party AI providers, Pinterest, Microsoft Clarity (when enabled), and Stripe retain the data they receive according to their own policies, which we do not control - see Section 5 above for AI providers. Support messages are retained in our email service as needed to resolve your request. Vercel retains analytics and performance data according to its own policies. Our internal diagnostic event log is normally deleted after 45 days. Groomer Pro subscription and consultation-library records are retained while the account is used and as reasonably needed for billing, support, security, and legal obligations; you may request deletion using the contact method below, subject to records we must retain.

8. Your rights and choices

You can clear an order at any time by clearing your browser's site data for this app, which deletes everything stored locally. To request access to, or deletion of, any information we hold about you on our servers (such as uploaded photos or support messages), contact us below. Depending on your state of residence, applicable privacy law (for example, in California and certain other U.S. states) may give you additional rights - such as the right to know, access, delete, or correct personal information, and the right not to be discriminated against for exercising these rights. We do not sell your personal information. We will honor valid requests under applicable law using the contact method below.

9. Contact

For support, use our support form or email support@mypetgroomai.com.